Course Description

Overview:

To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people.

Each attendee will receive  a confirmation email after ticket(s) have been purchased.

Each ticket includes access for one individual to attend the workshop as well as a physical copy of the event workbook. You will receive your workbook at the event.

Course Objectives:

In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization.

You will:

• Interact productively with others in the workplace on a day-to-day basis.
• Build positive relationships with diverse individuals.
• Consider organizational communication systems.
• Communicate with peers.
• Communicate with supervisors.
• Communicate with external people.
• Communicate during conflict and change.

Target Student:

The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance.

Prerequisites:

To ensure your success in this course, you should have some level of work experience in any of a variety of organizational settings.

Course Content

Lesson 1: Interacting with Others

 Topic A: Understand the Communication Process

 Topic B: Apply Core Communication Skills

 Topic C: Observe Nonverbal Communication

Lesson 2: Building Positive Relationships

 Topic A: Create Connection

 Topic B: Adapt Appropriately to Different Communication Styles

 Topic C: Accommodate Diversity

Lesson 3: Considering Organizational Communication Systems

 Topic A: Analyze Organizational Culture

 Topic B: Ensure Communication Flows Effectively

Lesson 4: Communicating with Peers

 Topic A: Interact Effectively with Peers

 Topic B: Work Productively in a Group

 Topic C: Engage in Productive Meetings

 Topic D: Lead a Team

Lesson 5: Communicating with Supervisors

 Topic A: Communicate with Different Supervisor Styles

 Topic B: Discuss Important Topics with Your Supervisor

Lesson 6: Communicating with External People

 Topic A: Interact Effectively with Customers

 Topic B: Work Productively with Vendors

Lesson 7: Communicating During Conflict and Change

 Topic A: Communicate Through Conflict

 Topic B: Communicate Through Change